Terms of
Service

Who This Covers

These Terms of Service apply to all clients — studios, indie developers, publishers, or individuals — who engage Big Back Studios (“we,” “us,” “our”) for any art services including 3D environment art, 3D character art, concept art, and illustration.

A binding agreement begins when both parties have confirmed project scope and terms in writing — this can be via a signed contract, a formal quote acceptance, or a clear written confirmation over email or Discord. Verbal agreements alone are not binding.

For larger engagements, we may issue a separate project-specific contract. Where that contract and these Terms conflict, the project contract takes precedence.

Quotes & Project Scope

All quotes are based on the information provided at the time of inquiry. A quote is valid for 30 days from the date issued unless otherwise stated.

Quotes are tied to a defined scope. Scope includes:

• The type and quantity of assets (e.g. 3 hero characters, 1 environment kit)
• Agreed style references and technical specifications (poly counts, texture resolution, file format)
• Number of revision rounds included
• Delivery timeline

We reserve the right to decline any project at our discretion before work begins.

Payment Terms

Our standard payment structure for new clients is:

• 50% deposit due before work begins
• 50% final payment due upon delivery of final approved files

For larger or longer engagements, we may propose milestone-based payment schedules. These will be agreed in writing before work starts.

Accepted payment methods include bank transfer, PayPal, Stripe, and Wise. Currency is USD unless otherwise agreed.

Invoices are due within 14 days of issue. Late payments beyond 14 days may incur a 1.5% monthly late fee, and we reserve the right to pause active work until outstanding invoices are settled.

Deposits are non-refundable once work has begun unless we are at fault for the project not proceeding.

Revenue Share & Percentage Deals

We’re open to revenue share arrangements — particularly for Roblox experiences and indie projects where upfront budget is limited but the game has real potential. That said, rev share is not our default payment model and it is never assumed. It must be explicitly agreed in a separate written addendum before work begins.

The three structures we’ll consider:

• Hybrid (preferred) — a reduced upfront rate plus a rev share percentage. You pay less now; we share in the upside if the game performs. Typical split: 50–70% of our standard rate upfront, plus 5–15% of net revenue for an agreed period.
• Pure rev share — zero upfront, percentage only. We treat this as an investment decision, not a standard client engagement. We’ll only consider it for developers with a verifiable track record and a project we genuinely believe in.
• Deferred payment — full rate paid once the experience hits a defined revenue milestone. Your fee is fixed; only the timing is deferred. Requires a clear milestone definition and a hard deadline after which standard late payment terms apply.

The addendum must define:

• Revenue definition — exactly what counts. For Roblox: is it gross Robux earned, net after Roblox’s platform fee, net after DevEx conversion, or real USD received? This must be unambiguous.
• Our percentage — the agreed share, expressed as a fixed number, not a range
• Revenue scope — whether our share applies to all revenue from the experience, or only revenue attributable to the specific assets we produced
• Duration — the period our share applies (e.g. 18 months from launch, or until a total earnings cap is reached)
• Payment schedule — how often revenue is reported and paid to us (monthly or quarterly, with a minimum threshold below which payment rolls to the next period)
• Reporting — what documentation you provide to verify earnings (Roblox analytics exports, payment processor statements, etc.)
• Change of ownership — what happens to our share if the game, experience, or its IP is sold, transferred, or shut down
• Cap (optional) — a maximum total payout after which our share ends, if agreed

Until a rev share addendum is signed by both parties, all work is governed by the standard payment terms in Section 03. Starting work without a signed addendum in place means standard rates apply, full stop.

We reserve the right to decline any rev share proposal. Being a small studio means we’re selective about where we take on risk — we’d rather be honest about that upfront than string anyone along.

Revisions & Feedback

Each project includes a set number of revision rounds, agreed at the quote stage. A revision round means a consolidated set of feedback on one deliverable — not individual back-and-forth requests submitted one at a time.

To keep things moving, we ask that feedback be:

• Collected and sent as a single document or message per revision round
• Specific and actionable (reference images help enormously)
• Provided within 7 business days of receiving a deliverable

Revisions that represent a change in direction — not a refinement of the agreed brief — are considered new scope and will be quoted separately.

Additional revision rounds beyond the agreed number are billed at our standard hourly rate.

Timelines & Delays

We take deadlines seriously and will communicate clearly if anything on our end is at risk of slipping.

Timelines assume timely feedback and approvals from your side. Client-side delays — late feedback, slow approvals, scope changes mid-production — adjust the delivery timeline accordingly. We’ll notify you when this happens.

Rush delivery (faster than the standard timeline for a given scope) is available for an additional fee. Ask us during the quote stage.

We are not liable for delays caused by factors outside our control — server outages, third-party tool failures, illness, or force majeure events.

Intellectual Property & Ownership

Upon receipt of full and final payment, you own the final deliverable files outright. All rights to the commissioned work transfer to you. We retain no claim over work you’ve fully paid for.

What we retain:

• The right to display completed, released work in our portfolio and on social media — unless you instruct us otherwise in writing
• Ownership of any proprietary pipelines, tools, or techniques developed internally (not specific to your deliverable)

What we never do:

• Resell or license your assets to any third party
• Reuse your assets in work for another client
• Reveal unreleased project details publicly without your permission

Work-in-progress files, concept iterations, and rejected directions remain the property of Big Back Studios unless otherwise agreed.

Confidentiality

Everything you share with us about an unreleased project is treated as confidential by default — no formal NDA required for basic discretion. We don’t talk about your project publicly, share your materials with third parties, or discuss your game with other clients.

If your project requires a formal NDA (which we understand and welcome), we’re happy to sign yours or provide our own before any sensitive materials are exchanged.

This confidentiality obligation survives the end of the project indefinitely for genuinely sensitive information.

Cancellation & Project Termination

Either party may cancel a project with written notice. Here’s how we handle it:

If you cancel before work begins: your deposit is refunded in full.

If you cancel after work has begun: the deposit is non-refundable. You’ll be invoiced for work completed to the cancellation date at the prorated project rate. Any work completed and paid for up to that point is yours.

If we cancel: we’ll refund any payment for work not yet delivered and help ensure a smooth handoff of any completed work.

We reserve the right to terminate a project immediately without refund if a client is abusive toward our team, engages in fraudulent payment behavior, or asks us to produce work that violates applicable laws.

Client Responsibilities

A good project is a two-way street. We ask that clients:

• Provide clear, accurate briefs and reference materials at the start
• Have the legal right to any reference IP, licensed assets, or third-party materials shared with us
• Respond to check-ins and revision requests within the agreed feedback window
• Inform us promptly of any changes to project scope, timeline, or direction
• Treat our team with basic professional respect

You are responsible for ensuring that the commissioned work doesn’t infringe on third-party intellectual property rights once delivered. We’ll flag any concerns we notice on our end, but final responsibility rests with you.

Limitation of Liability

Big Back Studios’ total liability for any claim arising from a project is capped at the total amount paid by the client for that specific project.

We are not liable for indirect, incidental, or consequential damages — including lost profits, missed launch windows, or downstream business impacts — even if we were aware of the possibility of such damages.

We are not responsible for how delivered assets perform in a game engine, on a platform, or in any technical environment outside our agreed deliverable specifications. If technical specs are important, define them clearly in the brief.

Governing Law & Disputes

These Terms are governed by the laws of the jurisdiction in which Big Back Studios is registered. If a dispute arises, we ask that both parties first attempt to resolve it directly through good-faith communication — most things can be sorted with a conversation.

If direct resolution fails, disputes will be submitted to binding arbitration before any litigation. Both parties waive the right to a jury trial for disputes arising under these Terms.

If any provision of these Terms is found unenforceable, the remaining provisions stay in effect.

Changes to These Terms

We may update these Terms from time to time. The date at the top of this page reflects the most recent revision. Changes apply to new projects started after the updated Terms are posted — not to projects already underway under prior Terms.

If we make a significant change that could affect existing clients, we’ll reach out directly.